• Phone: 1-877-834-8627
• Email: support@courtroomview.com

• Live Chat Support:

System Requirements

Windows System Requirements

• Windows 2003, XP, Vista, 7
• Minimum of 800 × 600 display resolution
• Windows compatible sound card
• Microsoft IE 7.0 or higher, Firefox 2.0 or later, or Google Chrome 1.0
• Windows Media Player 10 or higher
• Broadband Internet Connection (256 Kbps & above)
• In order for the site to function properly, you will need to have cookies and javascript enabled

Mac OS X System Requirements

• Mac OS 10.4.8 or greater
• Apple Safari 2.0.4 or later or Firefox 2.0 or later
• Microsoft Silverlight Plugin 2.0 or later
• Broadband Internet Connection (256 Kbps & above)
• In order for the site to function properly, you will need to have cookies and javascript enabled

Test Your System

Please visit our demo page to test your system's compatibility.

Technical Support

What if my username and password do not log me in?

Please exit your browser (Internet Explorer), re-open your browser, browse to the log in page, and COPY and PASTE your username and password from the account info email you received.

What if, when clicking on the presentation, the window pops up, but the video does not start?

Please close the presentation window, hit refresh on the catalog page, and click on the appropriate presentation link (note: refreshing the catalog could show new presentations created because of technical issues arising on site).

What if the video comes across distorted or “green” colored?

This is likely due to an issue with Windows Media Player (PC) or Microsoft Silverlight (MAC). The likely solution is upgrading your software, closing all browsers, and re-open your browser and try again.

When attempting to view a video on a Windows Vista machine, I am able to launch the Player, but the video window is missing and in its place is the broken image (red x) graphic OR an error pops up that says: The media file for this presentation could not be found.

To work around this, do the following in Internet Explorer:

1. Go to Tools —> Internet Options.
2. Click on the Security tab.
3. At the bottom, uncheck the box labeled Enable Protected Mode.
4. Restart IE.

There are several quirks with Windows, Windows Media Player, and Internet Explorer that can cause the playback of sessions to fail. Here are some things to look into when playback doesn’t work.

In Windows Media Player
1. Install / reinstall the latest version of Windows Media Player (version 11 at the time of writing)
2. Go to the Tools —> Options —> Player menu. Check the “Connect to the Internet” option.
3. Go to the Tools —> Options —> Performance menu. Choose a reasonable connection speed, taking into consideration your connectivity and the bitrate of the content you are attempting to view.
4. Under “Streaming Proxy Settings” click Configure and verify the settings, if applicable.
5. Go to the Tools —> Options —> Network menu. Verify that the RTSP/UDP, RTSP/TCP and HTTP check boxes are checked. If this step doesn’t work then try the following settings, playing back the presentation after each step:
a. Uncheck RTSP/UDP and RTSP/TCP and leave the HTTP check box checked.
b. Uncheck HTTP and RTSP/TCP and leave the RTSP/UDP check box checked.
c. Uncheck HTTP and RTSP/UDP and leave the RTSP/TCP check box checked.

In Internet Explorer
1. Go to the Tools —>Internet Options —>Connections menu
2. Click Add
3. Choose “Connect to the network via broadband”
4. Enter a name then click finish
5. Click Ok
6. Select “Never dial a connection”
7. Click Ok
8. Check that File —> Work Offline is not checked
9. Check firewall settings

These ports need to be open to view a presentation (Windows Media Player 11 and Windows Media Server 2003)

5005 UDP
554 TCP
554 UDP
80 TCP