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Support

Problem playing a video?

Click here to report a video play back problem.

  • Live Chat Support: Live chat by Boldchat

System Requirements

Windows System Requirements

  • Windows 2000, 2003, XP, or Vista
  • Minimum of 800 × 600 display resolution
  • Windows compatible sound card
  • Microsoft IE 7.0 or higher
  • Windows Media Player 9.0 or higher
  • Broadband Internet Connection

Mac OS X System Requirements

Test Your System

Please visit our demo page to test your system's compatibility.

Technical Support

What if my username and password do not log me in?

Please exit your browser (Internet Explorer), re-open your browser, browse to the log in page, and COPY and PASTE your username and password from the account info email you received.

What if, when clicking on the presentation, the window pops up, but the video does not start?

Please close the presentation window, hit refresh on the catalog page, and click on the appropriate presentation link (note: refreshing the catalog could show new presentations created because of technical issues arising on site).

FAQs

1. What is Courtroom View Network?
2. What type of trials does Courtroom View Network record?
3. Is video on Courtroom View Network delayed or real-time?
4. What formats is Courtroom View Network content available in?
5. How can I view a live trial?
6. I have already paid for a trial but I don’t know how to view it.
7. How can I find and view a past trial that Courtroom View Network has recorded?
8. How can I order products on the website?
9. I am having trouble viewing a trial? What should I do?
10. I would like Courtroom View Network to record an upcoming trial. Whom should I contact?
11. How do I contact a Courtroom View Network sales representative?
12. How can I provide feedback to Courtroom View Network?
13. What are the technical requirements to operate the Courtroom View Network player?

1. What is Courtroom View Network?

Courtroom View Network captures live video of compelling courtroom proceedings including snapshots of digital evidence. Live and On-Demand trial video is a powerful trial preparation and research tool for Litigators.

2. What type of trials does Courtroom View Network record?

Courtroom View Network covers newsworthy and precedent-setting trials that are of interest to legal and business professionals.

3. Is video on Courtroom View Network delayed or real-time?

Courtroom View Network provides both live and on-demand video. If you subscribe to a live trial you can view live streaming video on your desktop and can also review the trial on-demand with the ability to pause, and fast forward. Once the trial is over you can purchase the trial or specific sessions from it for on-demand viewing.

4. What formats is Courtroom View Network content available in?

Content is streamed online to your desktop. You also have the option of ordering a DVD.

5. How can I view a live trial?

You can subscribe to a live trial by clicking on ‘Purchase Access’ on any trial page, or contacting a sales executive. Once you have placed your order you will receive a username and password. You can login by clicking the Sign In link on the Courtroom View Network homepage.

6. I have already paid for a trial but I don’t know how to view it.

If you already have a username and password click the Sign in link on the homepage. You will be prompted to enter your username and password and on doing so you will be able to view the trial(s) you purchased. If you have already paid for a trial and have not received your username and password you can contact Customer Support.

7. How can I find and view a past trial that Courtroom View Network has recorded?

Courtroom View Network has an archive of trials that were recorded in the past. Browse by clicking the Archive link on the home page or by selecting a category of interest in the Browse box on the home page. Once you have found a trial or a session that you would like to purchase you can click ‘Purchase Access’ or contact a sales representative. A sales executive will contact you to complete your order and provide you with a username and password to access the content you have purchased.

8. How can I order products on the website?

Once you have found a trial or a session that you would like to purchase you can click on ‘Purchase Access’ or ‘Buy’ on the proceeding page. A sales executive will contact you to complete your order and provide you with a username and password to access the content you have purchased.

9. I am having trouble viewing a trial? What should I do?

If you have viewed the user’s guide and performed the necessary trouble shooting steps and are still unable to view the trial you can contact Customer Support.

10. I would like Courtroom View Network to record an upcoming trial. Whom should I contact?

You may suggest a trial to Courtroom View Network.

11. How do I contact a Courtroom View Network sales representative?

Contact information for Sales Representatives and other Courtroom View Network departments is available on the Contact Us page.

12. How can I provide feedback to Courtroom View Network?

We are always looking for ways to improve Courtroom View Network.com. Please send us your comments or suggestions.

13. What are the technical requirements to operate the Courtroom View Network player?

Please view our support page for specific requirements.